Frequently Asked Questions
Many of our customers have specific questions, here are a few of the most common.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
No we’ll only charge for what we do. Our pricing is based on a 3-4 bed, 2 bath, 1 storey home. For smaller homes we can reduce price or provide a more thorough clean for less.
Does someone have to visit my house before I can book a cleaning?
No, but if we can it will mean we can give a more accurate estimate of what we can get done.
Are cleaning supplies included?
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like.
However, if you don’t have supplies, we can bring them for an additional charge of $5 per visit.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
No, most of our cleaning is done 8-5pm when homes are vacant. If you’re not going to be home, make sure you let us know how to access your house.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window for unexpected delays. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
We charge upfront or on the day for bond cleaning, one off and first time cleans. You can pay by cash, card or direct debit.
ARE THERE ANY COMMITMENTS OR CONTRACTS?
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.